Privacy Policy

1. Introduction

Welcome to LocalAdventure. We respect your privacy and are committed to protecting your personal data. This privacy statement explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, postal address, phone number, payment information, and other identifiers you choose to provide when registering, making bookings, or communicating with us.
• Account Information: Login credentials, account preferences, and booking history.
• Transaction Information: Details about purchases or bookings you make through our website.
• Technical Information: IP address, browser type and version, device information, operating system, and other technology identifiers on the devices you use to access our website.
• Usage Information: Information about how you use our website, including pages visited, features used, and actions taken.

3. How We Collect Your Information

We collect information through:

• Direct interactions when you provide information by filling in forms or corresponding with us.
• Automated technologies, including cookies, web beacons, and similar tracking technologies.
• Third parties or publicly available sources, including payment processors and analytics providers.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use include:

• Essential Cookies: Required for the website’s basic functions and security features.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Allow the website to remember choices you make and provide enhanced features.
• Targeting Cookies: Record your visit to our website, pages visited, and links followed to deliver more relevant advertisements.

You can set your browser to refuse all or some cookies or alert you when websites set or access cookies. However, disabling cookies may limit your ability to use certain features of our website.

5. How We Use Your Information

We use your information to:

• Process and fulfill your tour bookings and other requests.
• Create and manage your account.
• Process payments and prevent fraudulent transactions.
• Communicate with you about bookings, account updates, or changes to our services.
• Personalize your experience and deliver content relevant to your interests.
• Improve our website, products, and services.
• Send promotional communications if you have opted in to receive them.
• Ensure the security of our website and services.

6. Disclosure of Your Information

We may share your personal information with:

• Service providers who perform functions on our behalf (payment processing, hosting, analytics).
• Business partners involved in fulfilling your tour experience.
• Government authorities when required by law or to protect our rights.
• In connection with a business transaction such as a merger or acquisition.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted using SSL technology.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information.
• Restriction of processing of your personal information.
• Data portability.
• Objection to processing of your personal information.
• Withdrawal of consent.

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Albania where our servers and service providers are located. These countries may have data protection laws different from your country.

12. Changes to This Privacy Statement

We may update this privacy statement from time to time. The updated version will be indicated by an updated “Last Updated” date.

13. Contact Us

If you have any questions about this privacy statement or our privacy practices, please contact us at:

LocalAdventure
Email: privacy@localadventure.all
Phone: +355 69 558 5750
Last Updated: 24 March 2024